Shopping Centre Injury Claims

Key Points to Remember When Making a Shop Injury Claim:

Eligibility to Claim

You can make a shop injury claim if you or a loved one has been injured inside a shop due to negligence regarding health and safety. If the injury was caused by unsafe conditions or actions within the store, you may be entitled to compensation.

Compensation Amount

The amount of compensation you could receive depends on the severity of your injury, the pain and suffering caused, and how it will affect your life in the future.

Time Limit for Filing a Claim

You have up to three years from the date of the accident or from the date when a medical professional diagnosed your injuries to start your claim.

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Common Causes of Shop Accidents

Injuries in shops are common, particularly because of the many activities that take place behind the scenes. While the shop staff are busy with daily tasks, sometimes safety protocols are overlooked, leading to accidents. Some of the most frequent causes of shop accidents include:

Slips, Trips, and Falls: Wet or uneven floors without warning signs can lead to injury.
Falling Objects: Faulty shelving or improper stacking can cause items to fall, resulting in injury.
Poor Lighting: Insufficient lighting can lead to accidents, as customers may not see obstacles in their path.
Medical Negligence: Some shops with in-house pharmacies may have inadequate care, leading to medical injuries.
Defective Equipment: Injuries caused by malfunctioning store equipment, such as faulty coffee machines.
Industrial Accidents: Injuries involving heavy machinery, forklifts, or exposure to unsafe working conditions without proper protection.

Evidence Needed for a
Shop Injury Claim

To build a strong case for your shop injury claim, it’s important to gather as much evidence as possible. The more evidence you provide, the better chance you have of a successful outcome. Key pieces of evidence include:

Accident Report: Ensure the incident is recorded in the shop’s accident report book and obtain a copy. This report should include details such as the time, date, and circumstances of the accident.
Photographic Evidence: Take clear photos of the accident scene, highlighting any hazards (e.g., wet floors, defective equipment). Also, document your injuries to show their severity.
Medical Records: Collect all relevant medical documents, such as doctor’s notes, X-rays, and reports from healthcare professionals.
CCTV Footage: If available, request CCTV footage of the accident. This can provide an objective account of what happened.
Witness Statements: Gather contact details of any witnesses and ask them to provide statements that support your version of events.
Financial Records: Keep records of any costs associated with the injury, including medical expenses, travel costs, and lost wages. Use receipts, invoices, and bank statements to back these up.
Personal Diary: Maintain a diary of how your injury has impacted your daily life—such as work absences, missed events, and ongoing pain or limitations.

If you need help gathering evidence, our experienced solicitors can assist you throughout the process.

3 Easy Steps To Make Your Claim

1 call us or fill out our form

The first step is simple. All you have to do is get in contact and a member of our team will discuss your accident/ injury with you. We will gather information regarding your claim and advise you on how best to proceed.

2 Complete Claim Requirements

Once we have all the details of your case, we will put together your claim and manage your case from the first day to the last. You can be assured that we will do everything in our power to get you the compensation you deserve.

3 Receive Compensation

Once your claim has been successful, we will send your compensation to you! If we don’t win, we won’t charge you a penny. You can be sure you’ll get every penny of your compensation as our fees are paid for by the party at fault!

Get In Contact Today To Start Your Claim!

Starting your claim is easy! Call us on our 24/7 helpline or email us to get a response from one of our expert team members.

Check Your Eligibility

Call 0800 0786 088

Medical Examination

It’s important to seek medical assistance as soon as possible after an accident. Even if you think you only have minor injuries, they could be more serious than you think so always consult a doctor.

Claims 24 will also arrange for a medical examination no earlier than 8 weeks after the date of the accident. This is vital to help determine the extent of your injuries and is important evidence to build your case and get you the maximum amount of compensation you deserve. Our team will provide all the support you require and ensure you feel comfortable and informed throughout the process.

Frequently Asked Questions

How long do I have to make a claim?

You typically have around 3 years to start your personal injury claim and the time is counted from the date of your accident. If the date of your accident is approaching limitation, we can apply for an extension in most cases to ensure you do not lose the right to claim.

There are exceptions to the three-year rule in some cases, so if you think you might have a claim we advise you to contact us as soon as possible so we can determine your chances for successful compensation.

If you are making a claim for an accident at work then there are 3 main exceptions to the three-year rule:

Mental Capacity – if your loved one no longer has the mental capacity to make a claim themselves
Working Abroad – if your accident happened while you were working abroad.
Defective Work Equipment – if your injury was caused by equipment that had a manufacturing defect.

How much compensation could I receive?

The amount of compensation varies depending on the type of accident, the severity of the illness or injury, and the individual situation as each person can be affected differently.

As the amount varies case to case, our personal injury solicitors can assess your situation and provide you with a more accurate quote. For a quick estimate on how much you could be entitled to, why not visit our claims calculator?

What can I claim for?

Depending on your case you can claim for both general and special damages.
General damages are made up of the pain, suffering and loss of amenities due to the injury caused. This will be detailed in the medical report written by the medical expert following an independent examination.

Special damages:

Travel Expenses
Medical Care & Prescription Costs
Rehabilitation
Loss of Earnings
Household Assistance & Adaptations
Vehicle Damage
Vehicle Hire, Storage & Recovery Charges
Any other out-of-pocket expenses

Can I make a claim for someone else?

Yes. You can make a claim on behalf of a child under the age of 18 and/or if the claimant lacks the mental capacity. For all other claims, you are welcome to make an enquiry via our website or our contact centre for information which may assist your friend/relative who has been involved in an accident.

What Should I Do If I Have Been Injured?

There are several things you can do to help support your case if you have been injured or been involved in an accident and feel you may be entitled to make a claim:

Gather photographic evidence: clear pictures of the accident area can be really helpful although it may not always be possible
Obtain witness statements: these help us build your claim
Record any injury details and/or symptoms: This will support any medical evidence and show the rate of your recovery.
Record any financial losses: This includes any expenses you’ve personally made as a direct result of your injury.
Household Assistance & Adaptations

If you have been injured at the workplace then you should also:

Ask for help: A trusted colleague or your trade union representative can help you sort things out.

In some types of situations, one or another party can be at partial fault. If you think this might be the case, we advise you to contact us for a free consultation where we will distinguish your chances to claim.

What will it cost me to make a claim?

Claims 24 work on a no-win – no-fee basis.
No win, No fee is a risk-free way of getting compensation for an injury or illness that wasn’t your fault.
It means there are no upfront costs, and there are no legal fees to be paid in the unlikely event that your claim is unsuccessful.

If you win your claim, we may make the following deductions:

A success fee of between 25% for winning – could be more in some cases
The solicitor’s fee if this is unrecoverable – this is usually capped to a success fee
The 3rd party insurers normally cover all legal fees, disbursements and expenses but if there is a shortfall, then this may be deducted from your compensation as a success fee usually capped at 25%

We believe there should be no surprises when making a claim with us, so anything you need to know when making a decision will be made clear from the get-go. Come and talk to us for free for impartial advice.

How long will it take to settle my claim?

The average time from the moment you contact Claims 24 till the moment you receive your compensation payout is 6-8 months. However, every situation is different and the time frame depends on many factors – one of them is your co=operation with us.

By providing all the correct information and attending all of the medical appointments on time (which we arrange for you), your file handler will be able to build a strong case on your behalf resulting in a quick, efficient payout. Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.

What is the process for making a claim?

1. Call us on 08000786088 or fill out our contact form
The first step is simple. All you have to do is get in contact and a member of our team will discuss your accident/ injury with you. We will gather information regarding your claim and advise you on how best to proceed.

2. Complete Claim Requirements
Once we have all the details of your case, we will put together your claim and manage your case from the first day to the last. You can be assured that we will do everything in our power to get you the compensation you deserve.

3. Receive Compensation
Once your claim has been successful, we will send your compensation to you! If we don’t win, we won’t charge you a penny. You can be sure you’ll receive maximum compensation for your injuries!

For more information on how to claim and an in-depth process, visit our ‘How To Claim’ page.

Ready To Start Your Claim?

Our expert claims handlers are available 24/7 to offer advice, guidance, and support when you need it most.